Refund policy


Our return policy is valid if the customer has received items with manufacturing defects. In the event that the guarantee becomes valid, we will replace your product with one of the same cost or category. In the same way, if the client wishes, we can proceed to make a refund. For more information, see the FAQ and/or our guarantee. Be sure to contact customer service before processing a return.

Please note:All returned items must be in 'new' or 'unused' condition and must still include their original packaging. Your return will not be accepted if:

  • Has been used or taken out of the original packaging
  • The watch/strap has been disassembled or tampered with
  • The watch/strap is broken and/or dented
  • The watch/strap has been submerged in water
  • Personalized products cannot be subject to refund

To start the return process, it is necessary to send an email with the customer's personal data and the purchase data.

The return and/or refund process can take between 3 – 5 business days.

Note:Tonas Wood is responsible for the shipping costs associated with the return.