We are here to serve you and answer all your questions.

Write to us support@tonaswood.com

Our priority is to offer products of the highest quality, which is why all our watches have Japanese Citizen Miyota Co. movement that has a 12-month warranty from the date of purchase.

Our watches are "splash proof", which means that light exposure to water, such as rain or washing your hands, will not have any effect. No effect on your watch, however, they cannot be immersed in water.

Our clocks are made from 100% natural untreated wood and are hand-painted by artisans. Please note that water and paint damage is NOT covered under the manufacturer's warranty.

Yes. All our collections have straps that can be adjusted to the required size. It is recommended to use a certified watchmaker where they can remove the necessary links without damaging the watch. It is an easy and fast process. 

Shipping time varies depending on product availability. For your peace of mind, the delivery time will be specified in each model. real of the product, either 2-3 business days or with dates later .

Yes. We do shipping to all the world. Please note that the shipping cost will be charged to the customer.

Yes, we do offer engraving on our watches. Up to 16 characters can be engraved; Names, initials, dates, and/or short phrase.

Engraved or personalized watches can be repaired under the manufacturer's warranty for 1 year.

Personalized watches are not covered under the refund policy.

Refunds are subject to terms and conditions.

In the event that a refund is made, it will be processed once the item arrives at our facilities.

The wait to see the refund reflected in your bank account is up to 14 business days.

The refund will appear under the concept of Tonas Wood.

Bank processing times may vary, please contact your financial institution for the necessary follow-up.

For orders within the Mexican Republic, Tonas Wood will cover Standard shipping of warranty item to and from customer. Express shipping will be offered. for an additional charge. 

International Orders: The customer is responsible for shipping the warranty item to Tonas Wood Mexico, but Tonas Wood will handle the shipment. from the shipment to the customer.

Currently, we do not offer phone support. However, we do offer live chat or you can contact us by email at any time by submitting your information. HERE.

Email us at support@tonaswood.com

Order changes will NOT be accepted after 2 hours of placing the order.

Please note that any changes are subject to terms and conditions.

Any questions or comments send us an email tosupport@tonaswood.com and we will gladly help you.

Once an order has been shipped, we cannot cancel or change it.

Please email us atsupport@tonaswood.com

Your order may be canceled through our automated fraud detection system.


Our system is sensitive to address and credit card information to protect against fraudulent transactions. This is primarily due to providing an incorrect address or zip code associated with credit card billing information.


Check the billing information associated with the card you are using. trying to use.


Otherwise, please provide a different card or you can pay through PayPal.


You can go ahead and reorder the watch since the order was cancelled. and the payment will be voided. You can also try using a different web browser, such as Google Chrome.


Let us know if you have any other questions by clicking HERE.

Email us atsupport@tonaswood.com

Our eGift Cards are the perfect option if you're not sure which watch to give as a gift.

You can purchase a Tonas Wood gift card on our official website www.tonaswood.com

Gift cards are valid exclusively on our official site.

Click the following link to buy:Gift cards

Refunds are subject to terms and conditions.

Please note that if you request a refund and it is approved, the refund will not be 100% since the charges and/or transaction fees will be charged to the customer.

Said commissions will depend on the payment method used.

For no reason Tonas Wood will absorb said commissions.

Prices, discounts and promotions are subject to change without notice.