¿What does the manufacturer's warranty cover??

If the clock proves to be faulty from factory ; hands, movement, battery and/or components, the watch will be repaired or replaced in its entirety at no additional charge. Tonas Wood Mexico S.A.P.I DE C.V. reserves discretion in determining product terms.

Our warranty covers one year from the date of purchase. To make our guarantee valid, you must show your purchase receipt.

Warranty after a year; We understand that failures can occur outside of the covered warranty period, so we offer parts and/or repair services to help you get your watch back to normal working order.Any defects/necessary repairs will be subject to additional fees. Also, in the same way the shipping fees will be covered by the customer.

Please note that the solutions offered vary from case to case.

 ¿What is NOT covered by the manufacturer's warranty?

  • Damage to glass, bezels/case, watch strap and/or links
  • Damage to paint
  • Damage resulting from carelessness, accidents, improper handling or normal wear and tear, scratches and cracks.
  • Water damage
  • Any watch or accessory not purchased from an authorized Tonas Wood dealer
  • Final Sale Items or Discontinued Watches
  • Lost or stolen packages
  • This warranty is void if the watch has been damaged by accident,
  • drops, shocks, neglect, unauthorized service, or other factors not due to manufacturing defects.

 To provide you with faster service, please make sure to do the following:

  • Include photos or videos showing the problem
  • Include the original order number or the buyer's name and email address
  • Please provide as much detail about the problem as possible

Internal and External Warranty Coverage Policy

The Tonas Wood product must have been purchased through our authorized distribution channels. To make your guarantee valid, you must present the purchase receipt specifying the date and payment method. Next, we will list our authorized distributors who guarantee their guarantee for one year;

  • Tonas Wood Official Site
  • Amazon
  • El Palacio de Hierro 
  • Liverpool
  • Sear's
  • Mercado Libre 
  • Claro Video

clickHERE to submit a request to the warranty and repair team.